Be the First Voice of Americon

Americon Restoration of the Ohio Valley is seeking a reliable, organized, and customer-focused Front Desk Administrator to serve as the first point of contact for our growing restoration company.

This role is essential to keeping our office operations running smoothly while supporting both our internal team and field crews. The ideal candidate is proactive, detail-oriented, professional on the phone, and comfortable juggling multiple responsibilities in a fast-paced environment.

Experience working with residential or commercial insurance claims is preferred and considered a strong advantage.

Key Responsibilities

Front Desk & Communication

Answer and manage all incoming phone calls in a professional, friendly, and timely manner
Direct calls, inquiries, and messages to the appropriate team members
Greet and assist walk-in clients, vendors, or visitors
Serve as a positive first impression of the Americon brand

Claims & Job Coordination

Enter new jobs and client information accurately into company systems
Review incoming insurance claims to ensure all required information is complete
Collect missing claim details including:
- Insurance carrier information
- Adjuster names and contact information
- Claim numbers
- Additional job-specific documentation as needed
Communicate with homeowners, commercial clients, insurance carriers, and adjusters to gather information and keep claims progressing efficiently
Maintain accurate and updated job records across internal systems

Administrative Support

Provide administrative support to leadership and all departments as needed
Assist with scheduling, outbound calls, appointment coordination, and follow-up communication
Support office-to-field communication to keep projects moving smoothly
Assist with document preparation, filing, scanning, and data entry
Help with special projects and miscellaneous administrative tasks

Office Operations

Order office supplies, uniforms, materials, and requested job site items
Maintain office organization, cleanliness, and day-to-day efficiency
Monitor supply inventory including paper, toner, office essentials, and branded materials
Help maintain a positive, professional, team-oriented office environment

Qualifications

Previous administrative, receptionist, front desk, or office coordination experience preferred
Experience in restoration, construction, insurance, or related industries is a plus
Insurance claims experience strongly preferred
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Comfortable multitasking in a fast-paced environment
Strong customer service mindset
Proficient with computers, email, and office software
Ability to work independently while supporting a collaborative team

Benefits

1 week paid vacation after 1 year of employment
Short-term disability
Long-term disability
Quarterly bonus opportunities

Compensation

Based on experience

Join Our Team

At Americon Restoration, we help homeowners and businesses recover when the unexpected happens. If you're organized, dependable, and enjoy being part of a team that makes a difference, we'd love to hear from you.

Front Desk Admin